Support and Maintenance

Simplify your support and maintenance issues

iworxs provide 24x7 tech support services to address our customer’s needs. We have qualified English and German speaking customer support team to cater services like server monitoring, call center support, database support etc.

We Provide.
  • End-End Full time service agents.
  • Inbound-Outbound Calls.
  • Quality control – Call recordings.
  • Employees in USA, India and Germany.
  • Cloud based solution.
  • VoIP or Telephone or PBX or Mobile app based on customer needs.
  • Reporting – Weekly, bi-Monthly, Monthly.
Regions covered through support
  • Region Americas (Brazil, Argentina, Colombia)
  • Region Asia-Pacific (India, Malaysia, Indonesia, Thailand, Japan, China & Taiwan)
  • Region Europe (Germany, Hungary, Italy, Barcelona, Turkey, Russia, Denmark, Netherlands)
Support languages
  • German Service & Support – 07:00 to 17:00 EST
  • Further extended support – English speaking support from India – 17:00 to 07:00
Support activities
  • 1st Level Support for end-users
  • User On- & Off-boarding
  • Monitoring, Migration, Managed Services
  • Change Management
  • Training & Coaching